The top of the organization, Spa managers are responsible for all aspects of running the business. As most of these are privately owned, it means that they are expected to make a profit.
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Given the range of areas for which spa managers are responsible, training is essential. Most owners would look for candidates with a combination of customer service experience and management qualifications.
While there are no set entry requirement to become a spa manager, you should expect that GCSEs in English and maths would be an absolute minimum. In general a higher level of training, either in management or perhaps as a beautician, would stand you in good stead.
There will almost certainly be on-the job training to acquaint you with the particulars of the individual business. Additionally there are a number of private training providers who offer course in spa management.
The areas you will be expected to be knowledgeable about will include:
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Time management
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Managing and motivating employees
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Standards of operation
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Legal requirements
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Client expectations
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Reception management
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Financial management
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Menu design
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Interior d?cor - creating an appropriate atmosphere
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Product merchandising
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Selling techniques
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Payroll
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Marketing and promotions
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Purchasing
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