Answering passenger's questions, airport information assistants deal with a whole range of subjects, everything from information on flights through to directions to the nearest toilets.
They also make announcements on the PA and handle complaints. At smaller airports the role of airport information assistant is likely to be even more diverse, including currency exchange, booking hotels and car hire, or dealing with lost property.
There is typically a great deal of competition for airport jobs, so it's essential to look at what experience you can get in advance if you have set your sights on becoming an airport information assistant. Foreign language skills would be an asset that would increase your chances of employment.
Temporary or seasonal work can be a good way to get your foot in the door of a competitive area such as this. Once you are working, there are possibilities for promotion to positions such as supervisor or team leader posts.
Earnings are around ?10,500 to ?13,000 a year for new employees, but as your experience and responsibilities increase, it is possible to earn up to ?22,000 a year. Obviously most vacancies are at Heathrow and Gatwick, with more limited opportunities at regional airports such as Stansted, Manchester, East Midlands, Leeds/Bradford, Birmingham and Glasgow.
For more information, check out the following organizations:
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